Refund policy

Refund Policy

At M Walker LLC, we take pride in personalizing books for individual preferences. Please carefully review our refund policy, especially regarding custom merchandise, as detailed below:

Custom Merchandise:

  • Customized or personalized merchandise is crafted to your specific preferences. Due to the personalized nature of these products, we are unable to offer refunds or exchanges on custom merchandise once the order has been placed and packaging has begun.

Standard Merchandise:

  • For non-customized, standard signed books, we offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your purchase, please contact our customer service team at authormistywalker@gmail.com to initiate the return process.

Return Eligibility:

  • To be eligible for a return of standard merchandise, the following conditions must be met:
    • The item must be in its original, unused condition.
    • It must be returned with its original packaging, including all SWAG.
    • A proof of purchase or order confirmation must be provided.

Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow several business days for the refund to appear in your account.

Exchanges:

  • We do not offer exchanges for custom merchandise. For standard merchandise, if you wish to exchange an item for a different size or color, please contact our customer service team to arrange for the return of the original item and the placement of a new order.

Cancellation of Custom Orders:

  • Custom orders cannot be canceled once production has begun. Any request for cancellation must be made within 24 hours of placing the order, provided that production has not started.

Damaged or Defective Merchandise:

  • In the unlikely event that your merchandise arrives damaged or with defects, please contact us immediately at authormistywalker@gmail.com. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.

Last Updated: 9/18/2023